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SERS Online Member Services
You need to setup a new account the first time you sign in

SERS Online Member Services allows you to view and download items like SERS-related statements and tax forms. If you are an active member, a custom calculator also lets you estimate possible retirement benefits under various scenarios.

Even if you’ve used SERS Online Member Services in the past, there are two things you need to do:

  1. Create a new account. SERS has joined with other state agencies to offer the Keystone ID sign in, a single, secure way to access a number of different commonwealth services. Most SERS members will need to create a new Keystone ID. Once you have a Keystone ID, you can simply use the box on this page to create a SERS PIN number and sign in.

    Some SERS members may already have Keystone IDs that are used with COMPASS, or the Job Gateway, for example. If you already have a Keystone ID for any of these programs, you do not need to create a new account specifically for SERS. You can simply enter the user name and password you use for any of those programs in the box in the upper right-hand corner of this page, your SERS PIN number, and you’re ready to go!

  2. Allow pop-ups from this website. A number of the new features offered here present information in pop-up windows. Use your Internet browser’s “Help” feature to learn how to allow pop-ups from this site.

Need Help?
Passwords expire after 270 days. If you are having trouble signing in, please reset your password by clicking on the Forgot: Password link in the sign in box.

If your need is urgent, please call 1-866-766-7740. If it is not, please consider sending an e-mail to We can respond faster if you type "Member Services Problem" in the subject line.

When calling or e-mailing, please provide your name, phone number, e-mail address, your active/retired status, and a detailed explanation of the problem.

Share Your Thoughts!

We will be adding new services to this area, so check back often and let us know what you think with a quick e-mail to the SERS WebMaster.